Cookie Policy
Understanding how we use cookies to enhance your learning experience
What You Need to Know
We use cookies to make our online courses work properly and give you a better learning experience. This policy explains what cookies are, how we use them, and what choices you have.
What Are Cookies
Cookies are small text files stored on your device when you visit our site. They help us remember your preferences and track how you use our platform.
Most websites use cookies. They're essential for modern web functionality and help us provide features you expect from an online learning platform.
Essential Cookies
These cookies are necessary for our platform to function. Without them, you wouldn't be able to log in, navigate between lessons, or save your progress.
- Authentication and login sessions
- Course progress tracking
- Security features
- Basic site functionality
Performance Cookies
We use these to understand how students interact with our courses. This helps us identify technical issues and improve content delivery.
- Page load times
- Video streaming quality
- Navigation patterns
- Error reporting
Preference Cookies
These remember your settings and choices, making your experience more personalized each time you visit.
- Language preferences
- Playback speed settings
- Display preferences
- Notification settings
Analytics Cookies
We collect anonymized data about how students use our courses. This information helps us understand what content works well and what needs improvement.
We never link this data to individual students. It's purely for making our courses better.
Third-Party Cookies
Some features on our platform use services from other companies, like video hosting or payment processing. These services may set their own cookies.
We only work with trusted providers who respect your privacy and follow strict data protection standards.
Your Cookie Choices
You have control over how cookies are used on your device. Most browsers let you block or delete cookies through their settings.
Keep in mind that blocking essential cookies will prevent some features from working properly. You won't be able to log in or track your course progress if essential cookies are disabled.
For preference and analytics cookies, you can opt out without affecting core functionality. We'll still deliver the courses, but your experience might be less personalized.
How Long Cookies Last
Session cookies expire when you close your browser. They're used for immediate functionality like keeping you logged in during a study session.
Persistent cookies remain on your device for a set period. We use these to remember your preferences and provide a seamless experience across multiple visits.
Managing Your Cookies
You can clear cookies at any time through your browser settings. Each browser handles this differently, but you'll usually find cookie controls in privacy or security settings.
Clearing cookies will reset your preferences and log you out of active sessions. You'll need to sign in again and reconfigure your settings.
Updates to This Policy
We review our cookie practices regularly and update this policy when we make changes to how we use cookies.
We'll notify you about significant changes by posting a notice on our platform. It's a good idea to check this page occasionally to stay informed.
Questions About Cookies
If you have questions about how we use cookies or want more information about your privacy, reach out to us directly.
Email: support@zentivoq.com
Phone: +61 411 643 111
This cookie policy is effective and applies to all students using our online learning platform